gold filled is composed of a solid layer of 14k gold permanently bonded to base metal. it requires at least 1/20th or 5% of its weight to be 14k gold. in comparison, gold plated jewellery only requires roughly 0.05% of its weight to be in gold. gold filled jewellery is tarnish/discolour resistant and hypoallergenic. gold filled is durable and will retain its shine even with daily wear. https://static.wixstatic.com/media/3b1429_5eeffa2bb31d4cd8b2bed3c8e101bb51~mv2.png

yes, all of our pieces are made from 14k gold filled or 925 sterling silver: these high quality metals can be worn in water. however, please note that frequent exposure to water containing chemicals and minerals, such as those found in pools and hot tubs, can weaken the metal over time. we advise removing your pieces before going for a swim, to ensure your jewellery remains bright and beautiful for years to come!

caring for your jewellery will help keep your pieces looking their best! here are some simple care tips to maintain shine and colour: ✦ regular cleaning gently clean your jewellery with a soft, lint-free cloth to remove any dust or oils that may have accumulated over time. or, for a deeper clean, use lukewarm water and mild soap (dawn dish soap works great!) ✦ proper storage store your jewellery in a clean, cool, dry place. keeping your pieces in the soft pouches provided with your order will prevent them from tangling, and protect them from any moisture-related damage. ✦ wear with care! we recommend removing your jewellery before swimming in chlorinated pools, applying lotions or perfumes, or any other activities that may expose your pieces to harmful chemicals.

our bracelets are available in sizes: 6", 6.5", 7", 7.5", 8". our necklaces are available in lengths: 16", 17", 18", 19", 20", 21", 22". *some necklaces are built with extenders: 16" + 2", 18" + 2", 20" + 2" please contact us if you are looking for a custom size!

finding the perfect fit is key when purchasing jewellery! since many of our pieces are crafted without extenders for a sleek, custom look, their size and length are fixed. in order to help you find your ideal size, here are our best tips: ✦ bracelets - measuring your wrist: use a flexible measuring tape or a piece of string to wrap around your wrist. ensure it’s not too tight to allow for comfort. then, measure the length against a ruler to find your perfect bracelet size. if you like your bracelets to stay snug and in place, use your exact measurement when choosing a size. for a more relaxed fit with added movement, consider sizing up by 1/2 inch. ✦ necklaces - determining your preferred length: consider your neck size and the style you prefer. our necklaces range from 16" to 22" in length. to help you visualize how each length might fall on your chest, we have attached our necklace length guide below. for a precise fit, measure from the point on your chest where you want the necklace to rest, wrapping a flexible measuring tape or a piece of string around your neck. then, measure the length against a ruler to find your desired necklace length. if you already own a necklace that is your ideal length, measure it with a ruler and compare with our size options. if you are looking to layer your existing necklace(s) with your new one, consider choosing a size that is slightly shorter or slightly longer to create a more balanced look! https://static.wixstatic.com/media/3b1429_ed683617e88148d4aa26deb84bbbc779~mv2.jpg

if for any reason you are not completely satisfied with your jewellery, we are happy to offer a refund or exchange within 30 days of delivery date for any unworn pieces in their original condition. custom pieces are eligible for exchange within 30 days, no refunds will be provided. please contact us at info@elcie.ca (info@elcie.ca)and make sure to include: ✦ your name ✦ order number ✦ item that you would like to return or exchange and description of the issue

yes! our pieces come with a 1 year limited warranty. our warranty covers: ✦ manufacturing/production defects (i.e. broken chain, faulty clasp, etc.) our warranty does not cover: ✦ regular wear and tear ✦ lost or stolen pieces